Job Descriptions

WATER CONSERVATION WORKER

DEFINITION

To perform a wide variety of functions related to public education and enforcement of the City’s water conservation program; receives and resolves customer inquiries concerning the delivery of services, and performs related work as required.

This classification is assigned to the miscellaneous bargaining unit for labor relations purposes and is subject to overtime and call back assignments.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by the Utilities Supervisor. Responsibilities may include direct or indirect supervision of part-time or volunteer staff.

ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:

• Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock’s water distribution system.
• Plan, coordinate, and administer the City’s water conservation with an emphasis on public education and outreach activities.
• Handle a variety of assignments related to accurate meter readings and high utility consumption.
• Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings.
• Meet with and educate City of Turlock customers on water efficiency use, discuss and resolve problems and concerns.
• Input data into computer records and generate various reports.
• Respond to public inquiries and complaints regarding water use
• Respond to customer requests for setting automatic sprinkler timers.
• Turn on new water services and turn off discontinued services, and delinquencies
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of :

• City services such as watering schedules, procedures, and processes.
• Proper English usage, spelling, grammar, and punctuation.
• Personal computers and software applications.
• Customer services procedures and the handling of complaints.
• Safe work practices at during the course of work.

Ability to:

• Ability to perform computer related duties as it applies to reporting daily activities and administrative work.
• Perform a wide variety of sensitive and difficult customer service activities.
• Provide field support to the City’s Utilities and Finance divisions.
• Program automatic sprinkler timers.
• Research and evaluate information regarding customer service and payments problems.
• Operate a variety of office equipment.
• Establish and maintain cooperative working relationships with others.

Education:

Possession of a high school diploma or GED certificate.

Experience:

One year of increasing responsible experience in the area of customer service.

LICENSE AND/OR CERTIFICATES

License:

Possession of an appropriate valid California Driver’s license at the time of appointment to be maintained as a condition of continued employment.

Certificates:

Possession of a Water Use Efficiency Certificate issued by the AWWA within 24 months from date of hire.

Possession of a Work Zone Safety Certificate within 24 months from date of hire.

DESIRABLE QUALIFICATIONS

One year of increasing responsible experience in the area of customer service in water related field.

PHYSICAL REQUIREMENTS

Maintain the following physical abilities: see well enough to read, write and make observations; hear well enough to converse on the radio, telephone and in person; be able to speak clearly; body mobility to walk, bend, stand, crouch; normal manual dexterity and eye-hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job.

Established August 2011